Items are shipped using USPS Priority mail within 1 -7 business days of purchase for a flat rate of $6. Standard shipping takes 2-3 days and you will be notified upon shipment. Rush shipping is available upon request, so just ask!
I work very carefully to ensure each piece is created with great care and quality. All Hannah Eleanor jewelry is handmade and various imperfections make each piece one of a kind. If you are not completely satisfied, I'm happy to offer exchanges, returns or store credit within 5 days of receiving your purchase. Please email me at email@example.com for more details or to authorize a return.
I'm also always happy to offer complimentary repairs on pieces within 30 days of purchase. The pieces I make are constructed from strong, solid materials with close attention to detail, but the chains can be delicate and may break as a result of repeated pulling or rough wear. Be kind and gentle with your jewelry and it should last you a long, long time.
With time and exposure jewelry will patina/tarnish. This natural shift in color and finish can be beautiful but if you wish to maintain the original shine, store your jewelry in an air tight container and use metal specific polishing product as recommended.