Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

Privacy Policy

We promise to never sell or release any information you supply during transactions or when signing up for our mailing list.

Shipping

Items are shipped using USPS Priority mail for a flat rate of $6. Standard shipping takes 2-3 days and please allow 5–10 business days before shipment, as most pieces are hand made to order. You will be notified upon shipment. Rush shipping is available upon request.

Return Policy

I work very carefully to ensure each piece is created with great care and quality. All Hannah Eleanor jewelry is handmade and various imperfections make each piece one of a kind. If you don't absolutely love your new piece of jewelry, I'm happy to offer exchanges, returns or store credit. Please email me at hello@hannaheleanor.com for more details or to authorize a return.

I proudly offer complimentary repairs on all Hannah Eleanor jewelry with a shipping cost of $6. The pieces I make are constructed from strong, solid materials with close attention to detail, if you are kind to your jewelry it should last you a long, long time.

Professional polishing is also available!

Care Instructions 

With time and exposure jewelry will patina/tarnish. This natural shift in color and finish can be beautiful but if you wish to maintain the original shine, please store your jewelry in an air tight container and use metal specific polishing product as recommended.